Shipping Policy

 

1. Shipping Methods and Timelines:

We offer various shipping options to ensure your order reaches you in the most convenient way possible. Delivery times and shipping fees may vary depending on your location and the chosen shipping method. Standard shipping typically takes 3-5  business days within India, while expedited options offer quicker delivery.

 

2. Order Processing:

Orders are processed within 2 business days from the date of purchase. Please note that processing times may be extended during peak seasons, holidays, or when experiencing high order volumes. We strive to fulfill your order as quickly as possible while maintaining the quality and accuracy of your items.

 

3. Shipping Confirmation and Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This enables you to monitor the progress of your delivery in real-time and plan for its arrival.

 

4. Shipping Costs:

Shipping costs are calculated based on factors such as the destination, shipping method, and order weight. You can view the estimated shipping cost during the checkout process before finalizing your order.

 

5. International Shipping:

We proudly offer international shipping to many destinations around the world. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country's authorities. These charges are the responsibility of the recipient.

 

6. Address Accuracy:

To ensure successful delivery, please provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or failed deliveries resulting from inaccurate or incomplete addresses.

 

7. Undeliverable Packages:

In the event that a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we will contact you to arrange re-shipment. Additional shipping fees may apply.

 

8. Lost or Damaged Packages:

While we take all necessary precautions to ensure the safe and timely delivery of your order, unforeseen circumstances can occasionally result in lost or damaged packages. If your order arrives damaged or fails to reach you, please contact our customer support team within [X] days of the expected delivery date. We will work with you to resolve the issue promptly.

 

9. Shipping Holidays:

Please be aware that shipping carriers observe certain holidays, which may affect the delivery times of your order. During these periods, shipping and tracking updates may be delayed.

 

10. Contact Us:

If you have any questions, concerns, or special requests regarding shipping, feel free to contact our customer support team at deteescoimbatore@gmail.com. We are here to assist you and ensure your shopping experience is as smooth as possible.

1. Returns and Exchanges Overview:

We want you to be completely satisfied with your purchase from Team99. If you're not entirely happy with your order, we offer hassle-free returns and exchanges within 3 days of receiving your items.

 

2. Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, the item(s) must be in unused, unworn, and undamaged condition, with all original tags and packaging intact. Returns and exchanges are subject to approval based on inspection by our team.

 

3. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

- Contact our customer support team at deteescoimbatore@gmail.com within 3 days of receiving your order.

- Provide your order number, the specific item(s) you wish to return or exchange, and the reason for your request.

- Our team will guide you through the return or exchange process, including providing you with a return authorization and instructions for sending the items back.

 

4. Return and Exchange Process:

Once your return or exchange request is approved, you will receive instructions on where to ship the item(s). It's important to ensure that the item is securely packaged to prevent damage during transit. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item or size sent).

 

5. Refunds and Exchanges:

For returns, once we receive and inspect the returned item(s), we will process a refund to your original payment method within [X] business days. Please note that shipping fees are non-refundable.

 

For exchanges, upon receipt and inspection of the returned item(s), we will process the exchange and ship the replacement item(s) to you within 2 business days. If there's a price difference between the items, we will adjust the payment accordingly.

 

6. Non-Returnable and Non-Exchangeable Items:

Certain items are not eligible for return or exchange, including:

- Items that have been personalized, customized, or altered.

- Intimate or sanitary goods (e.g., undergarments, swimwear) due to hygiene reasons.

- Sale items or items marked as "final sale."

 

7. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund, including any necessary return shipping costs.

 

8. Contact Us:

If you have any questions or concerns about our return and exchange policy, please reach out to our customer support team at deteescoimbatore@gmail.com. We're here to assist you and ensure your satisfaction.